Privacy Policy – Vinay Physics
Effective Date: [23-02-2026]

Vinay Physics ("we", "our", "us") is committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and protected when you interact with our Wix website, AI chatbot, WhatsApp communication, forms, and online services.

By using our website or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website, chatbot, WhatsApp, or services:

Personal Information

• Full Name

• Phone Number

• Email Address

• Class / Course Interest

• City / Location

• Parent details (for minor students, if provided)

Communication & Chat Data

• Messages sent via AI Chatbot

• WhatsApp conversations

• Form submissions from website

• Call or inquiry details (if applicable)

Technical & Usage Data

• IP Address

• Device & Browser type

• Pages visited on our website

• Date & time of interaction

2. How We Use Your Information

We use your data for:

• Responding to inquiries through AI chatbot & WhatsApp

• Admission & lead management

• Sending class updates, reminders, and academic information

• Providing study material or important notices

• Improving chatbot responses and student support

• Internal analytics and service improvement

• Sending promotional or informational messages (only if consent given)

3. WhatsApp Communication & Consent

By submitting your phone number on our website or contacting us, you consent to receive messages via WhatsApp, which may include:

• Admission information

• Class reminders & updates

• Study material / notices

• Important announcements

We do not send spam. You may opt-out anytime by replying "STOP" on WhatsApp.

We comply with Meta (WhatsApp) Business & Messaging Policies.

4. AI Chatbot & Automation

Our website may use an AI-powered chatbot to respond to queries and assist students.

• Chat conversations may be stored to improve support quality

• Sensitive personal data should not be shared in chatbot

• Chatbot responses are automated and may sometimes require human confirmation

5. Information Sharing

We do NOT sell or rent your personal data.

Data may be shared only with trusted services required to operate our business, such as:

• Website hosting (Wix)

• CRM / Automation tools (if used)

• WhatsApp Business platform (Meta)

• Payment providers (if applicable)

• Legal authorities (only if required by law)

All partners are required to maintain data confidentiality and security.

6. Data Security

We implement reasonable security measures to protect your information from:

• Unauthorized access

• Misuse or disclosure

• Data loss

However, no online system is completely secure, and users share information at their own risk.

7. Cookies & Tracking Technologies

Our Wix website may use cookies to:

• Improve website experience

• Analyze traffic & performance

• Remember user preferences

You may disable cookies through your browser settings.

8. Minor / Student Privacy

For students under age 18, information may be provided by parents/guardians. We do not intentionally collect unnecessary sensitive data from minors.

9. Your Rights

You may request to:

• Access your personal data

• Correct incorrect information

• Request deletion of your data

• Opt-out of promotional communication

To exercise your rights, contact us using the details below.

10. Data Retention

We retain your data only as long as necessary for:

• Academic and admission purposes

• Legal and administrative requirements

• Communication and support

After this, data may be securely deleted.

11. Third-Party Services

We may use trusted third-party tools such as:

• Wix (Website hosting & forms)

• AI Chatbot platform

• WhatsApp Business API (Meta)

• CRM / Automation tools (if used)

These platforms operate under their own privacy policies.

12. Policy Updates

Vinay Physics may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

13. Contact Information

Vinay Physics
Email: vinay@vinayphysics.com
Phone / WhatsApp: 9793629943
Website: www.vinayphyscs.com
Address: 1st floor Chitrahar Building Nawal Kishore road Hazratganj, lucknow 226001

For any privacy-related questions, feel free to contact us.

By using our website, chatbot, or communicating with us, you agree to this Privacy Policy.